Return & Refund Policy
1. APPLICABILITY OF THIS RETURN & REFUND POLICY
This Return & Refund Policy applies to all products purchased through hoffmanfamilyfarm.com (the "Site"). Please note that there are separate terms which apply to food products and non-food products (see further below).
2. YOUR ACCEPTANCE OF THIS RETURN & REFUND POLICY
BY PURCHASING PRODUCTS THROUGH THE SITE, YOU HEREBY ACKNOWLEDGE AND ACCEPT THE TERMS OUTLINED IN THIS RETURN & REFUND POLICY. IF YOU DO NOT ACCEPT THE TERMS SET OUT IN THIS RETURN & REFUND POLICY IN THEIR ENTIRETY, THEN YOU MAY NOT PURCHASE PRODUCTS THROUGH THE SITE.
3. CHANGES TO THIS RETURN & REFUND POLICY
WE RESERVE THE RIGHT TO UPDATE, CHANGE, OR REPLACE ANY PART OF THIS RETURN & REFUND POLICY BY POSTING UPDATES AND/OR CHANGES TO THE SITE. IT IS YOUR RESPONSIBILITY TO CHECK THIS PAGE PERIODICALLY FOR ANY CHANGES. ANY REVISED TERMS SHALL AUTOMATICALLY APPLY TO ANY ORDERS SUBMITTED AFTER THE POINT AT WHICH THEY HAVE BEEN POSTED ON THE SITE. IF YOU DO NOT AGREE TO THE REVISED TERMS, YOU ARE FREE TO REJECT THEM, BUT IN THAT CASE YOU MAY NOT PURCHASE ANY PRODUCTS FROM THIS SITE.
4. FOOD PRODUCTS
Returns & Exchanges
4.1. Unfortunately, we are unable to accept returns or exchanges of any food products due to their perishable nature.
Refunds & Damaged/Missing Items
4.2 However, if you are not completely satisfied with your order for good reason (e.g. an item is missing or damaged), please contact us via email at contact@hoffmanfamilyfarm.com within 7 (seven) days following collection or delivery of the product(s) (as applicable). We will happily review your order and any reported issues and offer an appropriate resolution which may, at our sole discretion, include: replacement of the product(s) in question, credit towards your next order, or a partial/full refund. Since we aren't able to physically access the product, we will ask you to provide photos of the product label and the issue(s) reported. Please note we are not able to process a refund or credit without evidence of the issue(s) reported.
Delivery & Shipping Errors
4.3 Due to the perishable nature of our food products, we cannot guarantee the condition of the products delivered if the address you enter when placing your order is incorrect, if a change of address isn't updated at least 48 (forty hours) prior to dispatch, or if an address is altered while in transit. In these circumstances, we will not issue you a credit or refund.
4.4 When placing your order, please enter your shipping address carefully and ensure accuracy and review your order confirmation/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email contact@hoffmanfamilyfarm.com immediately for correction. Should your shipping address change, please update your address at least 48 (forty eight) hours prior to dispatch either via your account (if applicable) or by writing to us at contact@hoffmanfamilyfarm.com.
4.5 If your order is returned to us because of an incorrect address or refusal of delivery, we must dispose of the contents and you will not be issued a credit or refund. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve your order on the delivery date, and thawing/damage occurs, you will not be issued a credit or refund.
5. NON-FOOD PRODUCTS
Returns & Exchanges
5.1 We offer returns and exchanges on garments and other non-food products purchased through our Site, provided you submit a written request within 30 (thirty) days of your original purchase. In order to submit a return/exchange request, please email us at contact@hoffmanfamilyfarm.com for further instructions.
5.2 Please note that all items to be returned/exchanged must be unworn, undamaged and in their original packaging (as applicable), and can only be returned in person. If you wish to return/exchange an item, you will be responsible for the costs of returning/exchanging the item.
Refunds & Damaged/Missing Items
5.3 If you are not completely satisfied with your order for good reason (e.g. an item is missing or damaged), please contact us via email at contact@hoffmanfamilyfarm.com within 7 (seven) days following collection or delivery of the product(s) (as applicable). We will happily review your order and any reported issues and offer an appropriate resolution which may, at our sole discretion, include: replacement of the product(s) in question, credit towards your next order, or a partial/full refund. We will ask you to provide photos of the product label and the issue(s) reported. Please note we are not able to process a refund or credit without evidence of the issue(s) reported.
Delivery & Shipping Errors
5.4 When placing your order, please enter your shipping address carefully and ensure accuracy and review your order confirmation/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email contact@hoffmanfamilyfarm.com immediately for correction. Should your shipping address change, please update your address at least 48 (forty eight) hours prior to dispatch either via your account (if applicable) or by writing to us at contact@hoffmanfamilyfarm.com.
5.5 If your order is returned to us because of an incorrect address or refusal of delivery, we must dispose of the contents and you will not be issued a credit or refund. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve your order on the delivery date, you will not be issued a credit or refund.
6. CANCELED ORDERS (ALL PRODUCTS)
If you wish to cancel an order after it has been confirmed or payment has been taken, please submit a cancelation request in writing to contact@hoffmanfamilyfarm.com. All cancelation requests must be submitted in writing before your order is due to be dispatched or collected. Please note that we are unable to accept any cancelation requests after this cut off time. If you submit a late cancelation request, please note that you will remain liable for any order(s) placed and any charges that have already been incurred. Customers who submit a cancelation request in accordance with this section 6 will receive a full refund.
7. REFUND PROCESSING TIMESCALES & CONDITIONS (ALL PRODUCTS)
7.1 If you have been issued a partial/full refund, we will email you to confirm this.
7.2 Please note that it may take up to 21 days from the date you receive confirmation of a refund for the funds to reach your account.
7.3 Please note that all refunds will be issued via the payment method that was originally used to place your order. Due to payment processor constraints, we unable to issue refunds to an alternative account or individual.
Effective Date: June 1, 2021 | Version: 1.0