Privacy Policy

We are committed to maintaining your privacy. This privacy policy (“Privacy Policy”) describes how information about you is collected, used and shared by us when you access or use hoffmanfamilyfarm.com (the “Site”) or otherwise interact with us, including via social media.

1. YOUR ACCEPTANCE OF THIS PRIVACY POLICY

BY USING THIS SITE, YOU ACKNOWLEDGE AND ACCEPT THE PRACTICES AND POLICES OUTLINED IN THIS PRIVACY POLICY, AND HEREBY CONSENT TO OUR COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS SET OUT HEREIN. IF YOU DO NOT ACCEPT THE TERMS SET OUT IN THIS PRIVACY POLICY IN THEIR ENTIRETY, THEN YOU MAY NOT USE THE SITE AND/OR OUR SOCIAL MEDIA PAGES/CHANNELS.

2. CHANGES TO THIS PRIVACY POLICY

WE RESERVE THE RIGHT TO UPDATE, CHANGE, OR REPLACE ANY PART OF THIS PRIVACY POLCY BY POSTING UPDATES AND/OR CHANGES TO THE SITE. IT IS YOUR RESPONSIBILITY TO CHECK THIS PAGE PERIODICALLY FOR ANY CHANGES. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING THE POSTING OF ANY CHANGES SHALL CONSTITUTE ACCEPTANCE OF THOSE CHANGES. IF YOU DO NOT AGREE TO THE REVISED TERMS, YOU ARE FREE TO REJECT THEM, BUT IN THAT CASE YOU MAY NOT USE THE SITE AND/OR OUR SOCIAL MEDIA PAGES/CHANNELS.

3. WHAT DOES THIS PRIVACY POLICY COVER?

3.1 This Privacy Policy covers our treatment of personally identifiable information that we gather when you access or use our Site and/or our social media pages/channels. We gather various types of personally identifiable information from our users, as explained in more detail below, and we use this information internally in connection with our Site and/or our social media pages/channels, including to personalize, provide, and improve our services, to contact you, and to fulfill your requests for certain products and services, and to analyze how you use the Site and/or our social media pages/channels. In certain cases, we may also share some personally identifiable information with third parties, but only as described below.

3.2 Our Site and our social media pages/channels are not intended for children or minors under the age of 18 (eighteen) years, and we do not knowingly collect such information without the permission of a parent or guardian. If you believe that a child has submitted personal information on or through our Site and/or our social media pages/channels without the consent and supervision of a parent or guardian, please contact us via contact@hoffmanfamilyfarm.com, so that we can take appropriate action.

4. COLLECTION OF INFORMATION

4.1 Information You Provide to Us. We receive and store information you manually provide directly to us. For example, we collect information when you submit an order, subscribe for our email newsletter, participate in any interactive features on our Site, participate in a survey, contest, promotion, or event, apply for a job, communicate with us via third party social media sites, request customer support, or otherwise communicate with us. Certain information may be required to register with us or take advantage of some of our features. The types of information we may collect from you include, but are not necessarily limited to: (a) account information, such as your name, email address, password, mailing address, phone number, delivery preferences, and any other information you choose to provide; (b) transaction information, such as information about the products you purchase, shipping and delivery information, and information relating to returns, refunds, and cancellations. We may also collect and store limited payment information from you, such as payment card type and expiration date and the last four digits of your payment card number; however, we do not collect or store full payment card numbers and all transactions are processed by our third party payment processor; (c) information about others, such as the names and email addresses of gift recipients when you purchase gifts through the Site or invite friends or family to try the Site or our products; and (d) other information you choose to provide, such as when you participate in a survey, contest, promotion, or interactive area of the Site and/or our social media pages/channels, or when you request customer support.

4.2 Information We Collect Automatically. When you access or use the Site, the types of information we may automatically collect about you include: (a) log information: when you visit the Site, our servers automatically record certain log file information, such as your IP address, operating system, browser type, language, referring URLs, access times, pages views, links clicked, and other information about your activities on the Site; (b) mobile device information: we collect information about the mobile devices you use to access or use the Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information; (c) information collected by cookies and other tracking technologies: we use our service providers' various tracking technologies, including cookies and web beacons, to collect information about you when you interact with our Site, including information about your browsing and purchasing behavior. Cookies are small data files stored on your hard drive or device in memory that helps us improve the Site and your experience, see which areas and features of the Site are popular, and count visits. Web beacons are electronic images that may be used in the Site or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.

4.3 Information We Collect From Other Sources. We may also obtain information about you from other sources and combine that information that with information we collect through the Site. For example, we may collect information about you when you post content to our pages or feeds on third party social media sites.

5. USE OF INFORMATION

5.1 We may use information about your for various purposes, including to: (a) fulfill order(s) you submit through the Site; (b) provide, maintain, and improve the Site, our social media pages/channels, and our products; (c) manage your account (if applicable) and send you related information, including confirmations, order updates, security alerts, and customer service messages;(d) respond to your comments, questions, and requests, and to provide customer service; (e) communicate with you about the Site, products, recipes, offers, surveys, events, and other news and information we think may be of interest to you; (f) monitor and analyze trends, usage, and activities in connection with Site and/or our social media pages/channels; (g) detect, investigate, and prevent fraudulent transactions and other illegal activities; (h) personalize and improve the Site and our social media pages/channels, and provide advertisements, content, and features that match your interests; and (i) carry out any other purpose for which the information was collected.

5.2 We are based in the United States, and the information we gather is governed by US federal and applicable state laws. By accessing or using the Site or otherwise providing information to us, you consent to the processing and transfer of information in and to the United States.

6. SHARING OF INFORMATION

We may share information about you as follows or as otherwise described in this Privacy Policy: (a) with vendors, consultants, and other service providers who need access such information to carry out work or perform services on our behalf; (b) from time to time, we may share your information with selected third parties (other than our vendors) for their own purposes. Before doing so, however, we will offer you the opportunity to “opt in” or “opt out” to the extent required by applicable law; (c) when you interact with us on third party social media sites, certain information that you provide may be displayed publicly, such as your name, photos, and other information you choose to provide; (d) in response to a request for information if we reasonably believe disclosure is in accordance with, or required by, any applicable law, rule, regulation, or legal process; (e) if we believe your actions are inconsistent with our terms and conditions or other policies, or to protect our the rights, property, or the safety of our staff or others; (f) your information may be transferred to a successor organization if, for example, we transfer the ownership or operation of the Site to another organization, if we merge with, or are acquired by another organization, or if we liquidate our assets; your information may also be transferred to a third party in connection with negotiations related to a merger, acquisition, or liquidation; (g) between and among Hoffman Family Farm, LLC, and any current or future parent, subsidiary, or affiliated entity; and (h) with your consent or at your direction.

7. SOCIAL SHARING FEATURES

The Site may offer social sharing features and other integrated tools, such as the Facebook and Twitter buttons (e.g. “Like” and “Tweet”), which let you share actions you take on the Site via other social media channels. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the channel that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

8. ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHER INTEREST-BASED ADS

8.1 In addition to the cookies we deliver to your computer or mobile device through our Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we may use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Site. Other third parties may deliver cookies to your computer for the purpose of tracking your online behaviors across nonaffiliated websites and delivering targeted advertisements either on our Site or on other websites.

8.2 You have choices about the collection of information by third parties on our Site. For example, if you don’t want information about your visit to our Site sent to Google Analytics, you may follow the link in the section below labeled “Your Opt-Out Options”. Please note that the add-on does not prevent information from being sent to us.

8.3 In addition, if you would like to opt out of having participating entities track your online behavior for advertising purposes when you are browsing our Site, you can follow the link provided in the section below labeled “Your Opt-Out Options”. You will be directed to an industry-developed website that allows you to choose whether each listed entity may collect and use data for interest-based advertising purposes. It may be that some of the third parties that collect interest-based information on our Site do not participate in the opt out, in which case the best way to avoid third party tracking of your online behaviors may be through your browser settings and deletion of cookies. Please note that opt outs are device specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices, you need take the steps outlined above from each device.

9. CUSTOMIZED AD CAMPAIGNS

We may also work with third party social media sites, such as Facebook, to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way.

10. INFORMATION COLLECTED FROM OTHER WEBSITES AND DO NOT TRACK POLICY

Through cookies we place on your browser or device, we may collect information about your online activity after you leave our Site. Just like any other usage information we collect, this information allows us to improve the Site and customize your online experience, and otherwise as described in this Privacy Policy. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Site does not support “Do Not Track” requests at this time, which means that we may collect information about your online activity both while you are using the Site and after you leave our Site.

11. AFFILIATED BUSINESSES

In certain situations, businesses or third party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Site (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.

12. SECURITY

12.1 If you have an account with us, it will be protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

12.2 We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to or from us over the Internet. In particular, emails sent to or from us may not be secure, and you should therefore take special care in deciding what information you send to us via email. Additionally, unauthorized entry or use, hardware, or software failure, and other factors, may compromise the security of user information at any time.

12.3 We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to: (a) comply with applicable law or court orders to which we are subject; (b) enforce or apply our terms and conditions and other agreements; or (c) protect the rights, property, or the safety of our staff, users, or other third parties.

13. YOUR OPT-OUT OPTIONS

13.1 You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

13.2 To opt-out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout.

13.3 To opt-out of certain ad functions, please visit: https://youradchoices.com/control

13.4 If you prefer, you can set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site.

14. UPDATING YOUR INFORMATION

You may add, update, correct, or modify information about you at any time by logging into your online account (if applicable) or by emailing us at contact@hoffmanfamilyfarm.com. The information you can view, update, and delete may change as the Site changes. If you have any questions about viewing or updating information that we have on file about you, please contact us by email at contact@hoffmanfamilyfarm.com.

15. ACCOUNT DEACTIVATION

If you wish to deactivate your account, please email us at contact@hoffmanfamilyfarm.com. Please note that we may continue to store information about you as required or permitted by law or for legitimate business purposes. We reserve the right to use any aggregated data derived from or incorporating your personal information after you update or delete your account. 

16. CONTACT US.

If you have any questions about this Privacy Policy, please contact us at contact@hoffmanfamilyfarm.com and we will try to resolve your concerns.

Effective Date: June 1, 2021 | Version: 1.0